Privacy Policy

This Privacy Policy explains how Ahmia Reflexology collects, uses and protects your personal information.

 

I am committed to protecting your privacy and handling your data in a safe, secure and transparent way in accordance with UK GDPR and data protection legislation.

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Who I Am

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Ahmia Reflexology provides reflexology treatments, holistic wellbeing support, workshops, wellness walks, retreat days and coaching services in Tavistock and the surrounding areas.

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Website: www.ahmiareflexology.co.uk

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For any questions regarding this Privacy Policy or your personal data, please contact:
clare@ahmiareflexology.co.uk

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What Information I Collect

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Depending on the service provided, I may collect:

• Name

• Address

• Telephone number

• Email address

• Emergency contact details

• Date of birth

• Relevant medical and health information

• Pregnancy or fertility information where relevant to treatment

• Lifestyle information relevant to wellbeing support

• GP details where appropriate

• Booking and payment information

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I may also collect information when you:

• Complete a consultation form

• Book a treatment, workshop, retreat or walk

• Subscribe to the newsletter

• Contact me through the website or social media

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Why I Collect Your Information

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Your information is collected to:

• Provide safe and appropriate treatments and wellbeing services

• Manage appointments and bookings

• Communicate regarding treatments, events or enquiries

• Maintain accurate client records

• Send newsletters or updates where consent has been given

• Meet professional, insurance and legal obligations

 

Health Information

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As a reflexologist and wellbeing practitioner, I may collect sensitive health information relevant to your treatment or participation in events.

This information is treated as strictly confidential and is only used to support your care and wellbeing.

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How Your Information Is Stored

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Client records and consultation forms are stored securely using password-protected digital systems and/or locked storage where appropriate.

I take reasonable steps to protect your information from loss, misuse or unauthorised access.

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How Long Information Is Kept

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Client records are retained only for as long as necessary to meet professional, legal and insurance requirements.

After this period, records are securely deleted or destroyed.

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Third-Party Booking & Client Management Systems

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Ahmia Reflexology uses secure third-party systems, including Fresha and Wix to manage bookings, appointments, consultation records and client communication.

These providers process personal information in accordance with their own privacy and security policies and are used only for the purposes of running the business safely and efficiently.

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Sharing Your Information

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Your personal information will never be sold or shared with third parties for marketing purposes.

Information may only be shared:

• Where required by law

• With your consent

• If necessary to protect your safety or the safety of others

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Newsletter & Marketing

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If you subscribe to the Ahmia Reflexology newsletter, your email address will only be used to send occasional updates, seasonal wellbeing information, offers or event news.

You can unsubscribe at any time using the link provided in emails or by contacting me directly.

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Marketing Communications

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Existing clients may occasionally receive relevant appointment reminders, well-being updates or special offers relating to services they have previously used.

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Marketing communications are kept to a minimum and you can opt out at any time by unsubscribing or contacting Ahmia Reflexology directly.

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Cookies & Website Data

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The website may use cookies or analytics tools to help improve website performance and user experience.

You can adjust your browser settings to refuse cookies if preferred.

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Your Rights

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Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Withdraw consent for marketing communications

• Raise concerns with the Information Commissioner’s Office (ICO)

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Data Protection Complaints

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If you have concerns about how Ahmia Reflexology has collected, stored, used or shared your personal information, I encourage you to contact me in the first instance so I can investigate your concerns.

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Complaints can be made by email, telephone or in writing using the contact details provided below.

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I will:

• Acknowledge receipt of your complaint within 30 days.

• Investigate your concerns without undue delay.

• Keep you informed of the progress of your complaint where appropriate.

• Provide a clear, written response explaining the outcome of my investigation and any action taken.

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If you remain dissatisfied with the outcome of your complaint, you have the right to raise your concerns with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

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Further information about making a complaint to the ICO can be found at www.ico.org.uk

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Contact

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If you have any questions about this Privacy Policy or how your information is handled, please contact:

Ahmia Reflexology
clare@ahmiareflexology.co.uk
www.ahmiareflexology.co.uk

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This policy may be updated periodically to reflect changes in services or legal requirements.

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Last updated 18 June 2026